Forum Discussion

hartman_fvtc's avatar
hartman_fvtc
Active Contributor
3 years ago

Registration Report "failed to generate"

We are attempting to download a registration report for an upcoming webinar. We have done this countless times so we are very familiar with the process. Starting today, we are receiving a report "failed to generate" when trying to access the report via the dashboard or the analytics options. Pop-ups are enabled and other reports work fine, just the registration report. 

 

  • hartman_fvtc's avatar
    hartman_fvtc
    3 years ago

    It was just for this event but we waited 24 hours and then it worked.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    hartman_fvtc  Do you know if this error presents itself for all registration reports, or just this one webinar? 

     

    If it is just the one event, then Customer Support can help file a ticket to pull the data from our end. 

    • hartman_fvtc's avatar
      hartman_fvtc
      Active Contributor
      3 years ago

      It was just for this event but we waited 24 hours and then it worked.