Forum Discussion

SDenis_2's avatar
SDenis_2
Active Contributor
6 months ago

Reminder Notifications

I just received an email from a webinar that I registered for that will start 1 week from today.  I am not sure if our own webinars have this feature turned on.  I looked at the settings and I do not see this mentioned anywhere,  and I am not sure how to check this option.  Can you tell me how I can review our settings to see if the reminder notifications have been turned on?

 

Thank you,

S Denison

  • KateG's avatar
    KateG
    6 months ago

    SDenis_2 the screenshot references the disclaimer that can be added to emails, I turned it on mine so you can see it more clearly. 

     

    You want to click on the  box below "Reminder Email" if it's a new event you should see the option to have an email sent or not. If it's an on-demand webinar, you will not have the option to send a reminder email. 

     

    Do you see that option? 

     

  • KateG's avatar
    KateG
    GoTo Moderator
    6 months ago

    Hi SDenis_2 

     

    In your dashboard, go into the Webinar event details. Under Email you will see the option to schedule reminder email. 

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Under Reminder Email you can schedule when you would like to schedule emails:

     

     

     

    • SDenis_2's avatar
      SDenis_2
      Active Contributor
      6 months ago

      KateG,

       

      Thank you for the update.  It turns out that our company has disabled the feature, and they prefer that we send an internal reminder from our email system instead. Again, thank you for the update.

       

      Regards,

      S Denison

  • SDenis_2's avatar
    SDenis_2
    Active Contributor
    6 months ago

    I spoke to my IT department, which actually "turned on" the email notification for our use. However, when I go into the settings and "turn on" the slider, it turns back off as soon as I close out of the application. What do I need to do to get it to stay on? Here is what I see:

     

     

    • KateG's avatar
      KateG
      GoTo Moderator
      6 months ago

      SDenis_2 the screenshot references the disclaimer that can be added to emails, I turned it on mine so you can see it more clearly. 

       

      You want to click on the  box below "Reminder Email" if it's a new event you should see the option to have an email sent or not. If it's an on-demand webinar, you will not have the option to send a reminder email. 

       

      Do you see that option? 

       

      • SDenis_2's avatar
        SDenis_2
        Active Contributor
        6 months ago

        KateG,

         

        Thank you for the response.  I had to try it a couple of times, but I finally got the toggle to stay in the "On" position. I have checked it several times since this morning, and it seems to be working fine now.  I am not sure what I did to get it to stay in the on position, but it worked, so it appears to be working fine.  Thank you again for the assistance.