Forum Discussion

KelliS's avatar
KelliS
New Member
2 months ago

Resolved: Issues with confirmation email sent for Recorded Session

The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing.  The first bullet says: "Joining from the browser is not available for this ses...
  • KateG's avatar
    KateG
    7 hours ago

    The confirmation email has been updated and is now live. 

LinusG's avatar
LinusG
Active Contributor

Hi KateG, I'm having the same issue here after setting up a scheduled recorded webinar. My understanding was that the Pro license enables people to join from a browser without any requirement to download software.

KateG's avatar
KateG
GoTo Moderator
29 days ago

LinusG Correct, recorded webinars can join from a browser. Our team is currently updating the wording on the confirmation emails. I apologize for the confusion. 

  • LinusG's avatar
    LinusG
    Active Contributor
    23 days ago

    Hi KateG is there any update please on the updated wording for these recorded webinars confirmation emails for those on Pro license (especially removal of 'joining from the browser is not available')?  

    • KateG's avatar
      KateG
      GoTo Moderator
      23 days ago

      Hi LinusG 

      I'm checking on a timeline for this. Thanks for your patience. 

    • KateG's avatar
      KateG
      GoTo Moderator
      22 days ago

      LinusG I can confirm it's being worked on and anticipated to be fixed in about 2 weeks. 

      • KateG's avatar
        KateG
        GoTo Moderator
        7 hours ago

        The confirmation email has been updated and is now live.