Forum Discussion

KelliS's avatar
KelliS
New Member
6 months ago
Solved

Resolved: Issues with confirmation email sent for Recorded Session

The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing.  The first bullet says: "Joining from the browser is not available for this session."  Per your website, and a phone call with support, this is incorrect. A browser is the preferred method of access.

The second bullet says, "If you'd like to join via mobile app instead, download our free GoTo mobile app and use the webinar ID above to join."  But there is no Webinar ID on the entire email. I called GTW support and they confirmed there is no webinar ID for recorded webinars.

Please update this email confirmation for recorded sessions.  I fielded 22 emails on Tuesday night with confusion based on these two bullets. 

  • KateG's avatar
    KateG
    4 months ago

    The confirmation email has been updated and is now live. 

8 Replies

Sort By
  • LinusG's avatar
    LinusG
    Active Contributor
    4 months ago

    Thank you for the update and your help so far KateG This came a couple of days too late for our first webinar but noone seems to have had any issues. 

  • KateG's avatar
    KateG
    GoTo Manager
    4 months ago

    The confirmation email has been updated and is now live. 

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago

    LinusG I can confirm it's being worked on and anticipated to be fixed in about 2 weeks. 

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago

    Hi LinusG 

    I'm checking on a timeline for this. Thanks for your patience. 

  • LinusG's avatar
    LinusG
    Active Contributor
    5 months ago

    Hi KateG is there any update please on the updated wording for these recorded webinars confirmation emails for those on Pro license (especially removal of 'joining from the browser is not available')?  

  • KateG's avatar
    KateG
    GoTo Manager
    5 months ago

    LinusG Correct, recorded webinars can join from a browser. Our team is currently updating the wording on the confirmation emails. I apologize for the confusion. 

  • LinusG's avatar
    LinusG
    Active Contributor
    5 months ago

    Hi KateG, I'm having the same issue here after setting up a scheduled recorded webinar. My understanding was that the Pro license enables people to join from a browser without any requirement to download software.

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    KelliS Welcome to the Community, 

    Thanks for your report here and with our support team. We are currently working on a fix internally. 

    I'm sorry for the inconvenience this has caused and greatly appreciate the time it took to bring this to our attention.