Forum Discussion

E_56h's avatar
E_56h
New Contributor
3 years ago

Special Character Support

In reminder emails and invitation emails received through Outlook, special characters (such as a registered trademark symbol) are not supported in the title. Further to this, the calendar hyperlinks ...
KateG's avatar
KateG
GoTo Manager
3 years ago

Webs thanks again for your report. This has been forwarded to the team. I'll update this thread when I learn more. I'm sorry for the inconvenience. 

E_56h's avatar
E_56h
New Contributor
2 years ago

Hi Kate, 

 

Apologies, I received no notification that this issue was being looked into. I'm glad it was! 

 

I am still experiencing the same issue with webinar reminders. All in English. The version of Outlook we use is as below in the screenshot. 

 

Kind regards, 

Emma

 

 

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi E_56h thanks for returning to the Community. 


    The team has found that the issue can be due to an encoding mismatch. By changing the
    encoding to utf-8 in the outlook setting, it should resolve the issue.


    Below are steps to change the encoding in the outlook settings: 

     

    First go the ACTIONS Tab
    2. Then Go to The Other Actions
    3. Then Choose Encoding Option
    4. Change the Encoding to utf-8

    Note: Different Outlook versions have different steps to update their encoding rules. You can google the steps to take to update the encoding if this does not match what you currently see.