Hi,
Only webinar attendees that join using our software are captured for our attendee report. If an attendee only dials into the audio of a webinar they will not be listed in any reporting.
While we keep phone records for 24 hours after an event for troubleshooting purposes, there isn't a way to automatically associate a phone number with a registrant.
Hi Kyle,
I apologize, at this time GoToWebinar Organizers do not have a 'phone-only' or 'dial-in' report available. If a user does not connect during the live webinar, then they will appear as absent on the live webinar report.
@HBrunddage The only way to make certain that there are no 'hidden' phone callers currently is to disable the phone dial in option when scheduling a regular webinar, or to utilize the Webcast scheduling version (which currently is VoIP only).
Hi Kyle,
They may have registered for the webinar but only dialed into the audio portion of it and never connected from their computer. The attendee report only shows attendees that join the webinar from their computer or smartphone.
Is there a way to prevent these "silent listeners" from lurking in the background?
