I'll investigate why this is occurring with out commerce team. Thanks for your patience, Rod.
Hi Rod, can you say what happens when you try to purchase the annual plan? The monthly remaining amount should prorate over to the new subscription as well.
Hi,
Sorry I couldn't reply earlier, I am not the person in charge of the renewal and I just had to let this slip to the next renewal in order to get a screen capture...
So, I am attaching a capture of the message. As satated above this happens when we try to change our montlhy plan to an annual Pro plan.
It would translate to something along the lines of
"We're sorry, but the transaction could not be proccessed right now. Try again later."
Credit on the card shouldn't be an issue AFAIK.
Thank again.
Rod.
in advance.
