Forum Discussion

mediateca's avatar
mediateca
Active Contributor
5 years ago
Solved

Trouble upgrading Monthly suscription to Annual.

Hi, A couple of days prior to the end of our monthly suscription (500 users) we attempted to upgrade to an annual plan, but the system wouldn't allow us, and then the monthly plan was auto-renewed. ...
  • AshC's avatar
    AshC
    5 years ago

    I'll investigate why this is occurring with out commerce team.  Thanks for your patience, Rod. 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

I'll investigate why this is occurring with out commerce team.  Thanks for your patience, Rod. 

mediateca's avatar
mediateca
Active Contributor
5 years ago
Great. Thank you.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    I've tested the billing info on file, but received the same error.  This indicates the bank account has an issue withdrawing for the annual plan, and you should reach out to see why they are denying these attempts to upgrade. 

    • mediateca's avatar
      mediateca
      Active Contributor
      5 years ago

      Thank you AshC,

      They´ve said there should be no issues with this, but I will try to contact them again and eventually ask them to back it up with some proof.

       

      Regards.