Forum Discussion

Active Contributor

5 years ago

Web app attendees can´t be unmuted

Hi, I am using GoToWebinar Lite plan and have a problem with attendees audio. In the control panel, I can´t see the unmute option. And attendees connected via a web app can´t unmute a microphone (th...

AshC
5 years ago
If this is a webcast webinar, then that would explain the limitation. If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).

Webinar schedule type comparison: https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-live-webinars-g2w090143

AshC

Retired GoTo Contributor

5 years ago

Hi Jan,

If some attendees are able to speak but not others, do you know anything about the affected operating system and Chrome browser version?

Joe44
Active Contributor
5 years ago
Hi,
It affects all attendees joining with the web app. I personally use Chrome 85.0.4183.102 on Windows 10 Pro 2004.
- AshC
  Retired GoTo Contributor
  5 years ago
  If this is a webcast webinar, then that would explain the limitation. If you only have webcast scheduling ability, then we can currently upgrade your plan to include other webinar types (previously limited on Lite plans).
  
  Webinar schedule type comparison: https://support.goto.com/webinar/help/whats-the-difference-between-classic-webcast-and-simulated-live-webinars-g2w090143
  - Joe44
    Active Contributor
    5 years ago
    Yes, it was a webcast webinar. I didn´t mention the webcast limitation. Thank you for your help.

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Web app attendees can´t be unmuted

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