Forum Discussion

Nemko's avatar
Nemko
New Member
8 months ago

Webcam no longer connecting - just spinning wheel

I have done dozens of webinars using webcam. Now, in my last webinar the webcam would not start - just showing the spinning symbol.  And when I now book new webinars, the webcam feed just show spinning symbol.

I can see may camera(s) in the setting function.
I have tried different PCs, different webcams and different browsers - still the same issue.

Desperate for ideas as new webinars are planned! 

  • KateG's avatar
    KateG
    3 months ago

    Hi Nemko, 

     

    Welcome to the GoTo Community. Sorry to hear you are having trouble. 

     

    Most of the time, this is due to the use of a VPN or restricted access due to a Firewall Configuration. Also Note, Webcam Port configuration, GTW recommends UDP 1853, used for integrated webcam video support and Voice over IP (VoIP) and in-session communications. 

     

     

  • KateG's avatar
    KateG
    GoTo Moderator
    8 months ago

    Hi Nemko 

     

    Welcome to the GoTo Community. It could be a firewall or antivirus issue. Can you temporarily disable your firewall or antivirus software to check if they are blocking the webcam access? 

  • benkorton33's avatar
    benkorton33
    Visitor
    3 months ago

    I'm also encountering this issue where my webcam no longer connects and only shows a spinning wheel. This problem began during my last webinar, and now the webcam feed remains stuck on the spinning symbol for all new webinars I book.

    I've tried the following troubleshooting steps:

    Verified that my camera is recognized in the settings function.
    Used different PCs, webcams, and browsers.
    Despite these attempts, the issue persists. If anyone has experienced a similar problem or has suggestions for resolving this, I'd greatly appreciate your help as I have upcoming webinars planned and need to resolve this issue urgently.

    • KateG's avatar
      KateG
      GoTo Moderator
      3 months ago

      Hi Nemko, 

       

      Welcome to the GoTo Community. Sorry to hear you are having trouble. 

       

      Most of the time, this is due to the use of a VPN or restricted access due to a Firewall Configuration. Also Note, Webcam Port configuration, GTW recommends UDP 1853, used for integrated webcam video support and Voice over IP (VoIP) and in-session communications.