Forum Discussion

bechammond's avatar
bechammond
Active Contributor
6 months ago

Webcast - attendee Registered, but then couldn't make the session

Hi   I recently changed my Webinars to Webcasts, as some internal staff were having issues accessing the Webinar via the Standard Event. (has to so with their tenancy external to ours and they aren...
  • KateG's avatar
    KateG
    6 months ago

    bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

KateG's avatar
KateG
GoTo Moderator
6 months ago

HI bechammond ,

 

Welcome to the GoTo Community, 

 

The After Session Video, enabled in the Registration section, should work the same whether it's a Webcast or Webinar. 

 

What link in their Webinar are they using? What do they see when they click it? 


  • bechammond's avatar
    bechammond
    Active Contributor
    6 months ago

    Hi

     

    They were using the Join Webinar Link from the registration email. 
    That used to work if someone missed the session and wanted to catch up. 

    • KateG's avatar
      KateG
      GoTo Moderator
      6 months ago

      bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

      • bechammond's avatar
        bechammond
        Active Contributor
        6 months ago

        thank you - appreciate your replies.