Forum Discussion

bechammond's avatar
bechammond
Active Contributor
11 months ago
Solved

Webcast - attendee Registered, but then couldn't make the session

Hi   I recently changed my Webinars to Webcasts, as some internal staff were having issues accessing the Webinar via the Standard Event. (has to so with their tenancy external to ours and they aren...
  • KateG's avatar
    KateG
    11 months ago

    bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

KateG's avatar
KateG
GoTo Manager
11 months ago

HI bechammond ,

 

Welcome to the GoTo Community, 

 

The After Session Video, enabled in the Registration section, should work the same whether it's a Webcast or Webinar. 

 

What link in their Webinar are they using? What do they see when they click it? 


bechammond's avatar
bechammond
Active Contributor
11 months ago

Hi

 

They were using the Join Webinar Link from the registration email. 
That used to work if someone missed the session and wanted to catch up. 

  • KateG's avatar
    KateG
    GoTo Manager
    11 months ago

    bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

    • bechammond's avatar
      bechammond
      Active Contributor
      11 months ago

      thank you - appreciate your replies.