Forum Discussion

bechammond's avatar
bechammond
Active Contributor
11 months ago
Solved

Webcast - attendee Registered, but then couldn't make the session

Hi   I recently changed my Webinars to Webcasts, as some internal staff were having issues accessing the Webinar via the Standard Event. (has to so with their tenancy external to ours and they aren...
  • KateG's avatar
    KateG
    11 months ago

    bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

bechammond's avatar
bechammond
Active Contributor
11 months ago

Hi

 

They were using the Join Webinar Link from the registration email. 
That used to work if someone missed the session and wanted to catch up. 

KateG's avatar
KateG
GoTo Manager
11 months ago

bechammond you would need to use the original registration link to be taken to the webcast/webinar, the Join Link will not take you to the video. 

  • bechammond's avatar
    bechammond
    Active Contributor
    11 months ago

    thank you - appreciate your replies.