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stbelgium's avatar
stbelgium
Active Contributor
4 years ago

Webinar recording won't play on iPad (or iPhone)

Hi, my issue is that a webinar recording is not playing on the iPad... The following message: "The media could not be loaded, either because the server or network failed or because the format is...
GlennD's avatar
GlennD
GoTo Manager
4 years ago

Hi stbelgium, welcome to the community.

 

Are you able to connect your iPad to a different network and try again?

 

VincentT's avatar
VincentT
Active Contributor
4 years ago

Hello, 

We are facing the same issue with our users. 

We tried several devices (iPhones and iPad) from different networks,  cleaned up cache and history... without success. 

I have tried it personnally on iOS devices with iOS15.6 and the latest Safari and Chrome releases.

 

Any clues to fix this ? 

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 years ago

    Hi @VincentT,

     

    Can you please provide some more details? 

     

    • What format are the videos? 
    • Did they play for other attendees who were not on iPads/iPhones?

    The issue is most likely a compatibility issue with the format of the video.

     

     

    • VincentT's avatar
      VincentT
      Active Contributor
      4 years ago

      Hi GlennD ,

       

      I can't tell the video format for sure. It is a video automatically generated by the gotowebinar platform (recording of a live webinar which is then shared with our users for offline view). 

      I can share the link to one of those if it can help. 

       

      The video plays without issue on a Windows laptop with Chrome. 

       

      V.