Forum Discussion

Clayton2024's avatar
Clayton2024
New Member
3 days ago

Feedback on Cancellation

We found we were not using our Grasshopper account (no one is calling us), and canceled it, but canceled one day after our annual renewal.

(Removed by Moderator) and other customer service had zero customer service skills and just said 'sorry it's our policy to keep all of your money for a full year's service for nothing'.

They wouldn't refund it, wouldn't discount it, wouldn't escalate it.   They refused in any way to even acknowledge how this would make us upset.

Is everyone having this level of terrible customer service for Grasshopper/GoTo?

We obviously can't recommend them or work with them ever again if this is their approach to past/current/future customers.

  • KateG's avatar
    KateG
    GoTo Moderator
    2 days ago

    Hi Clayton2024

    I'm sorry to hear this. I understand this is a frustrating experience, and see that you case was escalated today and suggest you follow up there. I will share your feedback with the team.