New problem with severe lag

I just ran a test calling from grasshopper to my cell phone.  No lag for the 1st minute.   By the time I got to 6 minutes into the call, I had 5 seconds of delay.

It is so repeatable.  I'm throwing up my arms as well. I'm looking elsewhere for a different product.

I just spent over 45 minutes on a call with support. I had to open a new support call, uploaded a description of the problem (yet again, typed it all out) and then the support guy couldn't find it and I had to go through the story again on the phone. They also didn't see all of the screenshots I uploaded. Whatever. 

After 45 minutes, he "sent it to the developers" they replied that it is obviously on my end and their only solution was to reboot my router. Dear god, like I hadn't done that now dozens of times. 

I've had new cables installed to my site, I have a brand new modem. I have new connectors. I've reinstalled the app. 

I use PingPlotter and during a call this morning there was literally NO latency nor packet loss anywhere during an entire call, yet after 20 minutes the voice lag was 5-8 seconds, yes 8 seconds!, between when I spoke and they heard me. Grasshopper isn't capable of resolving this for all of us. Time to move on and find someone new.

We are experiencing it right now. It is an everyday occurrence.

I have resubmitted the problem and opened a new support ticket. I uploaded screenshots showing that I had absolutely NO latency nor packet drops. Grasshopper just tried to call me on that line using the desktop app and it wouldn't go through. 

For call examples we need the following information:

• Call from phone number
• Call to phone number
• Date and time, and time zone 

If you have open support tickets already you can open My Cases from the support page and add call examples to your ticket there.

yangk920 Grasshopper and GoTo Connect are two of our services, but they are not the same platform.

Hello GlennD,  would you be willing for me to call you on my desktop app and we talk for over 15 minutes so that you can experience it yourself? Perhaps while you are experiencing it, someone could be investigating what is happening.

Here's one more piece of information. When I use my desktop app, the voice lag is so horribly bad that conversations cannot be completed. This is a huge big deal as I cannot complete business. When I use the mobile app on my Android phone, there is still some lag but it is not as bad. The phone is on the  Wi-Fi using the same modem as the wired desktop app. Pingplotter shows no latency issues, and spectrum has investigated three times now replacing all of the lines and connections. New modem. It never happened until sometime in August September time frame. Now it is constant.

Want more examples? Just analyze all the calls made and received on my Grasshopper numbers that last more than 10 minutes. They all have the delay problem. It's simple, the longer a call is, the more the delay increases.

Thanks flashscuba for the other companies. I'm looking at Zoom phone. It's sad but since the official version of Grasshopper seems to be telling us that we are isolated cases and to change internet providers, and that all the tests I did with my provider did not show any problem, I see myself forced to solve my telephony problem by going to see other companies. Grasshopper, if you don't take our complaints more seriously you will lose customers. We tell you that there is a problem since the updates last summer. My team and my customers are tired of having to put up with telephony problems.