Forum Discussion

WW123's avatar
WW123
Visitor
18 days ago

SMS Compliance，Rejection Code 2115,Rejection Code 2114

I'm at a loss for what to do next. I've submitted over 20 times and made nearly 15 calls to customer service. Each person tells me to change this or that, yet we keep getting rejected. Our website ha...
WW123's avatar
WW123
Visitor
16 days ago

Is there anyone available to assist with this case? It has been delayed for an extended period and has gone through numerous iterations.

GlennD's avatar
GlennD
GoTo Manager
16 days ago

Hi WW123, welcome to the community.

 

I've already opened a support ticket for you, so someone will be in contact to review the latest registration issue. I did not see codes 2115 or 2114 in the list of most common rejection reasons, but after searching:

  • Rejection Code 2115: Invalid Call To Action - The opt-in form must mention message frequency.
  • Rejection Code 2114: Invalid Call To Action - The opt-in form should mention the types of messages a customer can expect to receive. 

While I am not an expert, when I looked at the Contact page on your website I did not see any opt-in or opt-out messaging. I believe the Carriers also look for a link to your Privacy Policy on your Contact page.

  • WW123's avatar
    WW123
    Visitor
    15 days ago

    You mentioned that you did not see the opt-in or opt-out messaging, but this is incorrect. On my website, at the very bottom under "Contact Us," there are clear instructions on how to opt in and opt out. Additionally, I created the form based on the template provided by your customer service team, making it identical except for updating my company's name and contact information.