Hi OnyxOak,
Sorry to hear that. I would suggest reviewing this blog post: Local Number (10DLC) Registration: Getting Opt-in Right
If you look at the example we provide there are both options to Opt-in and Opt-out displayed on the contact form, and a link to our Privacy Policy.
While I am not an expert on the SMS Registration process and what TCR are looking for when they review customer registrations, I did take a look at your website and in the Schedule a consultation form the Privacy Policy link is not clickable or highlighted.
