I'm currently waiting for a rep - after 45 minutes. This is the fourth or fifth time my registration has been turned down. This is the third time I'm going to speak with a rep - which is two times too many. Does anyone know how to accurately do the SMS registration because whoever they have answering the phones does not know and I need to text. This is totally unacceptable.
The opt-in/opt-out messaging does need to be clear and visible. From the examples I have seen it should be displayed where you are showing your contact information.
The examples I posted above are of messages you are required to send when someone opts-in.
"Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures."
I literally JUST got off the phone with one of your people. He said that all I had to change was the location of something on my website. He did NOT mention any of this. Why was that?
Also - where am I supposed to put this SMS opt-in messaging - is it in the texts or on the web page.
Thank you. That matches the explanation we have for code 861 in our troubleshooting section. I've found some examples of what they are looking for from SMS Opt-in messages:
Your Campaign registration has been declined for TCR Campaign Id: CV809X4.
Reason: DCA2 declined sharing request for campaign CV809X4. Explanation: Needs compliant and accurate CTA information, update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (861)
What was the reason given for denying the registration?
I have heard back. I heard back yesterday. What is your plan for getting this fixed for me?
Hi adamhh, welcome to the community.
Unfortunately, we have a longer than usual wait time for telephone support as a lot of customers are trying to register now before the deadline. I see that one of our representatives assisted you with making changes and resubmitting on Jan 24th and we are currently waiting on the Carrier to approve or deny the registration. Have you already heard back that the registration was denied?
