Forum Discussion

rafa_flores's avatar
rafa_flores
New Contributor
9 months ago

Can't renew Hamachi subscription

Hi, I can't renew my Hamachi subscription. I go to  my netwok list, click on the green button "buy Hamachi subscription", and it takes me to the same page, https://secure.logmein.com/Central/Central.aspx 

 

My user email is(removed for privacy -GlennD) . Thanks

 

 

  • GlennD's avatar
    GlennD
    GoTo Manager
    9 months ago

    Hi rafa_flores, welcome to the community.

     

    That is your LogMeIn account page where you can sign in and repurchase.

     

    1. On the My Networks page, click Edit next to the network you want to work with.
      Result: The Edit Network page is displayed.
    2. Select the Subscription tab.
      Your current subscription is selected.
    3. Select a subscription type that you want to use or purchase.
    4. Switch to the selected subscription:  
    • Click Change subscription if you have already purchased the selected subscription
    • Click Buy subscription to purchase a new subscription and follow all instructions
       
    • rafa_flores's avatar
      rafa_flores
      New Contributor
      9 months ago

      Hi Glenn, 

       

       Thanks for your reply. I already tried that; when I click on the green button at the bottom to purchase, it takes me back to the my networks page (tried with different browsers).

        I hope you can help. Thanks in advance.

       

       

       

       

      • GlennD's avatar
        GlennD
        GoTo Manager
        9 months ago

        rafa_flores I have submitted a support ticket for you and asked that you be sent an eQuote link to help you renew.