Forum Discussion
How to Cancel or Delete a Hamachi account
Cancel a Paid Account
If you have a paid monthly or annual Hamachi account and would like to cancel before renewal, the fastest way to cancel is to call customer support directly.
Depending on your country or region, we offer different phone support numbers. To make sure that you get the right number and connect with an agent who speaks your language, select Contact support and choose your country in the drop down menu.
If your country is not listed, please post in this thread and we will create a case for you with your Community email address. Once we confirm a case is created, our support team will respond as soon as possible, response times may vary depending on the volume of inquiries.
Cancel a trial
To cancel your trial, simply wait for it to expire. No action is required unless you paid for a monthly or annual subscription during the trial period.
Remember: Unless you gave credit card information to GoTo during your trial or at some point purchased a subscription, there is no need to cancel or delete your account.
Delete an Account
If you would like to delete your personal data and have already canceled your account, you can use the Individual Rights Management (IRM) Portal.
For more information on GoTo's resources regarding privacy see this article.
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Hi KateG​ , I found out that while my email in the account is the same as the one here, the Account Name is different from it, by not having the @ (at) symbol. Can this be the reason for me to not see the created case?
intheendonemore I sent you a message, please check your inbox on the upper right.
Thanks! Should it be visible to me in "My Cases"? I don't see anything there.
hi intheendonemore - I created a case to assist with cancelling your account. Someone from the team will be reaching out soon.
I want to cancel my Hamachi subscription, my country isn't listed.
I made a free account to use Hamachi eons ago, and I have not had to use it in years now.
I have started cleaning up and getting rid of accounts tied to my email that I don't need anymore. From what I see I would have to call customer support, but I do not want to give more of my personal details out.
Is there no way to contact support via email directly?
Thanks.
how do i delete account for hamachi
im not using it anymore but there is this weird sign popping up idk help T^T
I see that there is currently a case open, someone from the team will be reaching out soon. Thanks for your patience.
I have query about the invoice but cannot open ticket due unsupported country. Please advice
Yes, your free account is canceled. You can deleted you information here https://privacyportal.onetrust.com/webform/e7308dd3-b090-4f6a-822b-df7ed5e567e4/191e6154-2276-4186-a982-edc617305fe4
