Forum Discussion

pablotobio's avatar
pablotobio
New Contributor
2 months ago

Network and users are missing for the second time!!

I'm trying hamachi for free to buy a standard license again, but the truth is that the way it works does not provide much security, since it could be that all the users and networks that I had created in the page panel are deleted for the second time? ???
What is happening? This is the second time that all networks and users have disappeared.

4 Replies

  • pablotobio's avatar
    pablotobio
    New Contributor
    2 months ago

    Ok, so if I buy the standard subscription and don't use it for a few days, does everything get deleted too or is that just the case with the free version? I told you I was trying the free version and we use it EVERY DAY at work, now how can it be that when I use the platform every day all the networks and all the users get deleted? Please explain that to me, imagine I don't want to buy a standard license to be configuring everything every now and then.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    If a Hamachi network is inactive long enough the IP address is recycled and issued to a new network. If your subscription fails to renew and you do not purchase a new subscription before the grace period ends the networks and clients will be forgotten. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    pablotobio If the subscription expires the networks and users are eventually forgotten. We already provide a grace period so that the account does not expire immediately if it fails to renew, but after that period the information will be lost.