Forum Discussion

pablotobio's avatar
pablotobio
New Contributor
5 months ago

Network and users are missing for the second time!!

I'm trying hamachi for free to buy a standard license again, but the truth is that the way it works does not provide much security, since it could be that all the users and networks that I had created in the page panel are deleted for the second time? ???
What is happening? This is the second time that all networks and users have disappeared.

6 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi pi5user,

     

    You can manage and create networks from both the account page or directly from the Hamachi client itself, but note they do have some key differences

    If you create a network from the client and do not attach it to an account, if something happens to the client that network can be lost unless you have made a back up.

    If you have a paid subscription and it lapses, those paid networks will be removed when your account switches to free.  

  • pi5user's avatar
    pi5user
    Regular Visitor
    2 months ago

    Hello GlennD ,

    I have a Pi that is permanently connected to the Hamachi Network, free susbscription.
    Unfortunately the network is no more visible day in the web management https://secure.logmein.com/central/central.aspx after some days now.
    I reinstalled a PC that was alreafy memeber but now I can no more approve the join request from the newly installed PC.
    I tried to evice the old client from the network from my Pi shell but it says failed denied.

    My questions:
    1. Is there a way to manage the network on a free subscription if it has vanished from the web management interface or is that a "policy" of the free susbscription?

    2. Can I still approve a new client or evict an old client if the network is no more visible on the web interface?

    3. Will a network stay permanent if connected when using a paid subscription?

  • pablotobio's avatar
    pablotobio
    New Contributor
    5 months ago

    Ok, so if I buy the standard subscription and don't use it for a few days, does everything get deleted too or is that just the case with the free version? I told you I was trying the free version and we use it EVERY DAY at work, now how can it be that when I use the platform every day all the networks and all the users get deleted? Please explain that to me, imagine I don't want to buy a standard license to be configuring everything every now and then.

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    If a Hamachi network is inactive long enough the IP address is recycled and issued to a new network. If your subscription fails to renew and you do not purchase a new subscription before the grace period ends the networks and clients will be forgotten. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    5 months ago

    pablotobio If the subscription expires the networks and users are eventually forgotten. We already provide a grace period so that the account does not expire immediately if it fails to renew, but after that period the information will be lost.