So I logged in the other day, and it's got me in a trial. This is after having a Pro subscription for over 10 years. Renewed in March. I've also got no billing history. So...what now? Since I paid $300+ for this just a couple of months ago, even migrating to GoTo or whatever shouldn't kill my subscription.
Can we tell what the problem was? And how do we get it resolved. It's usually paid for by work, so I need something to go to them with if it wasn't paid. Since I have no previous history for anything, I can't see what may have happened or where it was billed to.
I also can't seem to find any emails to me with an invoice for this year, so we may have discovered that this is my fault.
Thanks for responding.
All that I am able to see is that in February we tried to renew the account for another year, but the renewals were declined. It looks like Paypal was the payment method on file, most likely the credit card it was linked to expired. If you need to update the payment method you can do so by clicking on Settings
I will open a support ticket for you and ask them to send you an eQuote to reactivate your plan once you are ready.
