Forum Discussion

maniakella's avatar
maniakella
New Member
6 years ago

Billing issues

Has anyone had issues with the billing process? I have been charged for services that were not provided, and now am being double billed - and on rasing the issue, told to wait for someone to contact me.

 

-Mani

  • bev1's avatar
    bev1
    Visitor
    3 years ago

    I have been billed the yearly amount three times in the past 3 weeks!  Why can't I get in touch with a support person to explain to me what is happening rather than searching issues that are not pertinent to my issue?

  • jtyndale's avatar
    jtyndale
    New Member
    4 years ago

    This happened to me last year and here we are again another year another phantom bill. I have no access to anything but hey go ahead and bill me

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      4 years ago

      jtyndale  Did you create a case with Customer Support last year?  If so, please give me the case number so that I may follow up with the investigation and see what happened.

      • bev1's avatar
        bev1
        Visitor
        3 years ago

        How do you create cases with Customer Support.  I cannot find a link anywhere.

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    Hi maniakella ,

    Although we do not discuss billing or pricing concerns on the Community forums, if you have a case number we can always check on the status for you.