Forum Discussion

ghostknife's avatar
ghostknife
Active Contributor
10 months ago

Blank screen out

When you click the blank screen button the screen on the remote side flickers and the button unchecks.  

Windows
  • KateG's avatar
    KateG
    GoTo Manager
    10 months ago

    Hi ghostknife nice to see you around. 

     

    I do not see any known issues with screen blanking. Could you tell me a bit more about the situation? What type of computer/OS (Windows version if on a PC) are you on? What video card are you currently using? 

     

    Look forward to hearing from you. 

    • ghostknife's avatar
      ghostknife
      Active Contributor
      10 months ago

      Windows 10 Pro

      When you click the blank screen box it checks and then the remote screens windows flicker off and then check box is unchecked.

      Display Driver

      Intel(R) UHD Graphics 630

      31.0.101.211

      Dell

      OptiPlex 308

      • KateG's avatar
        KateG
        GoTo Manager
        10 months ago

        ghostknife thanks for the additional information. 

         

        This article outlines issues that occurred with screen blanking after a Microsoft update.  You need to be on Windows 10 v2004 and later and the 4.1.0.14344 build of the host software. Can you verify you meet those requirements? Thanks.