Forum Discussion

MotionMatt's avatar
MotionMatt
New Contributor
4 years ago

Can't drag objects from one screen to another remotely without stopping

One day I was able to drag objects from one screen on my remote PC(Windows 10) to the other screen, then one day I cannot without stopping first. Seems like this happened when I started using the Mac version of LogMeIn client. For example, I can click and drag a Windows Explorer window from one screen to another, but when the window is halfway between the 2 screens it stops, I must 'unclick', drag my mouse pointer to the destination screen and continue to click and drag.  Very annoying. Both my Mac and the remote PC are running 2 monitors and I have LogMeIn set to Multi-Monitors.

Problem
  • scastillo's avatar
    scastillo
    Visitor
    2 years ago

    I am having the same problems. Is there a solution for this? It is taking longer to do my job and am getting frustrated.

    • Mclo's avatar
      Mclo
      New Member
      8 months ago
      Were you able to find a solution to this?
      • MotionMatt's avatar
        MotionMatt
        New Contributor
        8 months ago

        my solution was to switch to Splashtop Business for remote access

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    4 years ago

    MotionMatt   If this used to work previously from your Mac client, have you done any troubleshooting such as rebooting or re-installing the Host software itself? 

    • MotionMatt's avatar
      MotionMatt
      New Contributor
      4 years ago

      uninstalled, rebooted, reinstalled, still seeing the same problem.

      • MotionMatt's avatar
        MotionMatt
        New Contributor
        4 years ago

        I tested this on the Windows 10 version of the client and was able to drag objects from one screen to another smoothly so this would appear to be a flaw in the Mac version of the client.

    • MotionMatt's avatar
      MotionMatt
      New Contributor
      4 years ago

      Prior install was the Windows 10 client. Got a Mac, installed the Mac client, then started experiencing this problem, but I can't be certain it started with the Mac. Guess I'll try powering up my old Windows system and see if I still see the problem there.  If so I'll try an uninstall/reinstall on the Mac.