Forum Discussion

JuiceWagon's avatar
JuiceWagon
New Member
3 months ago

CTRL-ALT-DEL issues in 15702

Is there any resolution for the CTRL-ALT-DEL issues in 15702?  One better than uninstall and reinstall?

  • KateG's avatar
    KateG
    3 months ago

    Hi Everyone, 

    10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    ******************************************************************************************************************

    Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

    We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

    Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

    If there are any issues please let me know. 

    ******************************************************************************************************************

    Thanks for your reports. 

    Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

  • Richard01's avatar
    Richard01
    Visitor
    3 months ago

    This is happening us as well, and it is affecting all the computers running the latest version, please advice!

    rgds

    / Richard

  • mfabre's avatar
    mfabre
    Visitor
    3 months ago

    Same issue for us. It is very detrimental for my company.

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi Everyone, 

    10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    ******************************************************************************************************************

    Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

    We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

    Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

    If there are any issues please let me know. 

    ******************************************************************************************************************

    Thanks for your reports. 

    Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

    • Richard01's avatar
      Richard01
      Visitor
      3 months ago

      I need the build to rollback the version to

      email it to (removed) or PM the link :)

       

    • drdew's avatar
      drdew
      Active Contributor
      3 months ago

      I need the installer for the previous build

  • NN3's avatar
    NN3
    New Member
    3 months ago

    Same CTRL ALT DEL  remote control issue started since yesterday - the host computer not reacting. Reached out tech support seems they  don't know how to solve it   

  • MCTJIm's avatar
    MCTJIm
    Active Contributor
    3 months ago

    I am having the same issue too.  Can you please provide me a link via pm to the previous build.

     

    Thank you,

     

    Jim

    • GlennD's avatar
      GlennD
      GoTo Manager
      3 months ago

      Hello, we have a new build currently in testing and we would appreciate if some of you would be willing to test it. If you would be willing to try it in your environment please reply here and I will share the MSI installer with you.