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JuiceWagon's avatar
JuiceWagon
New Member
2 years ago
Solved

CTRL-ALT-DEL issues in 15702

Is there any resolution for the CTRL-ALT-DEL issues in 15702?  One better than uninstall and reinstall?

  • KateG's avatar
    KateG
    2 years ago

    Hi Everyone, 

    10/10/2024 Update: A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    ******************************************************************************************************************

    Update: As a workaround, We recommend rolling back to the previous build if you are experiencing this issue.

    We also have a build with the fix, if you would like it, can you please comment in this thread and I will message you the link. 

    Once you receive the link, we recommend removing the new version, restarting it,  and then install the file.

    If there are any issues please let me know. 

    ******************************************************************************************************************

    Thanks for your reports. 

    Our team is aware of this issue and is currently working on a fix. We will update this thread as we learn more. 

27 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    fpin75 A fix has been released that will resolve the issue. Please check for an update in the LogMeIn Control Panel to receive the update. 

    Please let me know if you are having any issues. Thanks. 

  • Richard01's avatar
    Richard01
    Visitor
    2 years ago

    I have tried the fix on 4 different computers and it works on all of them, so thumbs up from me :)

  • Richard01's avatar
    Richard01
    Visitor
    2 years ago

    Yes, now it seems to be working. 
    I had to use the uninstall from the supplied package, and restart and then install and add it to our environment. 
    Im gonna do another try now and see if that works to.

    Cheers!

    / Richard

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Richard01 

    Can you try removing the new version again, restarting  and install the file again? 

  • Richard01's avatar
    Richard01
    Visitor
    2 years ago

    That update dit not solve the problem Kate.

    rgds

    / Richard