Desktop resolution keeps resetting

Hello,

We all of a sudden have many users that can not adjust their display settings properly. It works after following the steps from another post (listed below) however if they lock their screen, reboot, of log off... it reverts back.  For instance a PC with a resolution of 1920x1080 always resets to 1024x768.

Previous post temporary solution:

1. Use logmein to login to the computer
2. Right click the desktop
3. Select display settings
4. Take note of the active monitors, there could be many monitors but greyed out, focus on the active monitors
   1. For instance there could be 4 monitors and only 3 & 4 are active
5. From the example above, pick one of the active monitors (3 or 4)
6. Under “Multiple Displays” option, select duplicate these displays on monitors 3&4 or whatever 2 monitors are active in your case
7. Under “Display Resolution” select desired display
8. Under LogmeIn options, select Match Display