Please stop my billing and I dont want to pay it..and please change my account to trial
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
Hi,
i would like to cancel my subscription, and cancel the annual auto payment
please kindly help how am i able to cancel them
thanks
To cancel your LogMeIn Pro account or change the auto-renewal status of your account, please select Contact Support in this article. Our Customer Care Team will be happy to help you. Online cancellation is not available for LogMeIn Pro at this time. To downgrade your subscription, you would also need to contact support.
Pls let me know other way. Your Contact Us form don't have Korea nation number(+82) So I can't do this.
Please cancel my subscribe
I want to cancel my LOGMEIN PRO SUBSCRIPTION , and LOGMEINSUPPORT don't answer to me in this problem !
Hi florinbrinza,
I see that you opened a support ticket, once it has been assigned to a representative they will contact you to confirm the cancelation.
We were subscribed by an old employee who left without passing on the account details. The money was taken out at renewal - even though no one received any notification. But the company refuses to refund us - and when I asked to complain, they sent me here. Poor service
Hi,
I would like to cancel my suscription for the next renewal.
Regards
Welcome to the Community JDJ88. To cancel your Pro account or change the auto-renewal status of your account, please select Contact Support in this article.
Isn't it about time that this was resolved properly?
I've just paid £000s for a service I can't access or use.
This on top of allowing all of my data to be obtained by hackers.
Absolute shambles.
How can you have a tech company that has no email address for customer service or support instead you have to join a queue and hold for ever (40 mins so far) on the phone to United States, just to cancel service?
Hi SimonLW
While we don't offer a direct email alias for support, you can create a case here for an email follow up: https://support.logmeininc.com/central/help/how-do-i-contact-support
I just cancelled mine by opening a ticket then calling the number provided. I was told that they do not refund unused portion of your account (only turn off auto-renewal). I wish I had realized that. I would have cancelled before my account auto-renewed in January.
Hi
In settings, billing information or subscription, there is no option to cancel the subscription or delete current
, also kindly take my billing details off i.e., delete it from your records, i do not want to renew this subscription when it expires.
Kind confirm this change immediatly.
Kind regards
James
boxcoldie I'm sorry there is currently no way to cancel subscriptions online, though you may reach out to Customer Support at any time to request billing assistance: https://support.logmeininc.com/central/help/how-do-i-contact-support
