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Forum Discussion
remoterefuge
4 years agoNew Contributor
Issue with resolution (Mac Host, Windows remote)
Hi,
I have a user who can't change the resolution. The only option available in the logmein toolbar is Match Resolution and 1024x768. When I click on match resolution it resets back to 1024x768 and nothing changes.
The host computer is Mac 13.3 and a screen width of 2560x1600.
The remote computer is windows 10 21h1 and there is no monitor attached
Could you please help?
6 Replies
- AshC4 years agoRetired GoTo Contributor
remoterefuge Anon109167 Do you see the same issues when the host PC disables the screen blanking feature?
- remoterefuge4 years agoNew Contributor
Hi,
Yes I looked through this forum before posting, but the solution that you linked I have tried and it did not resolve our issue
- AshC4 years agoRetired GoTo Contributor
Can you see if the resolution posted in this thread works in your case?
https://community.logmein.com/t5/LogMeIn-Pro-Discussions/Can-t-match-resolution/m-p/272531
- Anon1091674 years agoNew Contributor
I'm not sure what you mean by which desktop app? I downloaded the LMI exe file from our account
I have a screen shot of my LMI software ver if that helps
- AshC4 years agoRetired GoTo Contributor
remoterefuge Could you please confirm which LMI desktop app is installed upon the Mac?
- Anon1091674 years agoNew Contributor
Hi,
Is there an estimated time on when we get responses?