Hi,
I have a user who can't change the resolution. The only option available in the logmein toolbar is Match Resolution and 1024x768. When I click on match resolution it resets back to 1024x768 and nothing changes.
The host computer is Mac 13.3 and a screen width of 2560x1600.
The remote computer is windows 10 21h1 and there is no monitor attached
Could you please help?
remoterefuge Anon109167 Do you see the same issues when the host PC disables the screen blanking feature?
Hi,
Yes I looked through this forum before posting, but the solution that you linked I have tried and it did not resolve our issue
Can you see if the resolution posted in this thread works in your case?
https://community.logmein.com/t5/LogMeIn-Pro-Discussions/Can-t-match-resolution/m-p/272531
I'm not sure what you mean by which desktop app? I downloaded the LMI exe file from our account
I have a screen shot of my LMI software ver if that helps
remoterefuge Could you please confirm which LMI desktop app is installed upon the Mac?
Hi,
Is there an estimated time on when we get responses?
