Forum Discussion

SactoJ's avatar
SactoJ
New Contributor
6 years ago

Keyboard Issue

First I am not a tech person, so please answer in plain language. 

 

I have been running logmeinpro for a few years. I have a Windows 10 computer at my office. I access it from my iMac at home. I am running the latest versions of the logmein software on both computers. 

 

Today when I remoted in to the Windows computer I was unable to get the Windows computer to respond to mhy keyboard on my iMac. The Windows computer resonds to mouse commands but not keyboard strokes. I checked the logmein site and locked the keyboard and chose client priority. 

 

Any ideas?

 

Thank you

7 Replies

Sort By
  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    efraindelarocha thanks for visiting the GoTo Community,

     

    There is an issue currently that is affecting keyboard use, please see Glenn's post here. 

  • efraindelarocha's avatar
    efraindelarocha
    Active Contributor
    8 months ago
    i had a similar issue today.. no keyboard input when i used the host computers standard user accounts. but when i connected with admin account on the host computer keyboard worked fine. Windows update? running windows 11. two seperate machines happened today.
  • KateG's avatar
    KateG
    GoTo Manager
    8 months ago

    Hi sa6 welcome to the GoTo Community, 


    Can you provide a few more details about what is going on? How is the keyboard not working? What troubleshooting have you done? 


    Thanks 

  • sa6's avatar
    sa6
    New Member
    8 months ago

    when we are trying to connect vm with logmein so the keyboard is not working on the host vm .

  • SactoJ's avatar
    SactoJ
    New Contributor
    6 years ago

    I went to office and rebooted computer today. When I got home I tried again. No change. Still have mouse control but no keyboard response. 

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    SactoJ  I am sorry to hear about the sudden change in behavior there.

     

    Since the problem began, have you been able to reboot the problem PC in order to restart the LMI endpoint application from scratch?