Forum Discussion

DaveFox's avatar
DaveFox
New Member
5 years ago

Legacy Versions for OSX

Hi,

 

Today I have been auto-updated to a version of LogMeIn Pro that now renders the application unusable. On reading the minimum system requirements it states OSX 10.12. I am maxed out on this machine at 10.11, so there is the reason.

 

Is there any way of taking a backwards step to a legacy version?

 

I would have liked to ask this via the trouble ticket process but that appears to be broken.

 

Any pointers are gratefully received.

 

Many Thanks

 

Dave

 

 

    • Mappy's avatar
      Mappy
      New Member

      Same issue for me.

      Logmein Client Version: 4.1.7343 (4.1.0.7343) keeps crashing (SIG ABORT)
      because of my Mac being at 10.11.6 ...
      Can't use it anymore ... :(

       

      Crashed Thread: 0 TLMIApplicationMain Dispatch queue: com.apple.main-thread

      Exception Type: EXC_CRASH (SIGABRT)
      Exception Codes: 0x0000000000000000, 0x0000000000000000
      Exception Note: EXC_CORPSE_NOTIFY

      Application Specific Information:
      abort() called
      application requires at least OS X version 10.12.0 (10.12), but is being run on 10.11.6 ( 10.11.6/15G22010), and so is exiting

      • PLogic's avatar
        PLogic
        Visitor

        SAME! Please share the last version so we can downgrade.

  • AshC's avatar
    AshC
    Retired GoTo Contributor

    I apologize for the frustrations.  While it is possible to keep an older Mac system such as 10.11 available as a Host computer, the LogMeIn desktop application has no way to revert back to an older version.

     

    • webmaster265's avatar
      webmaster265
      New Member

      You must provide legacy version of the client app.  I have over 30 employees that as of today will begin working from home due to coronavirus.  Mac laptops were located overnight and all are Mac OS 10.11

      • bm1's avatar
        bm1
        Visitor

        Same scenario for me.   Gonna need this.  Ya gotta do it.

  • Same here.

    I have replaced my old Mac with an iPad pro, but ipad support is not ideal either (struggling with copy/paste short cuts and copying images,...). Therefore I tried my old Mac again but...

    • AshC's avatar
      AshC
      Retired GoTo Contributor

      Hey folks, your older OS should be set for a do-not-upgrade flag.  We will try to investigate why this is failing for some users. 

      • thoughtshop's avatar
        thoughtshop
        Visitor

        Is it possible to get a legacy .dmg for Yosemite?  I have clients who need to be remoted in but due their hardware limitations they're unable to use the current version of Logmein as well.   

  • IT-CW's avatar
    IT-CW
    Active Contributor

    I have the same issue.  Need to continue to use OSX 10.11 until later this year, for client app compat reasons. 

    • Mom2boys's avatar
      Mom2boys
      New Member

      I am having the same problem and am hoping someone has figured out a way around this. I have used this for years to do remote work and now we need it more then ever.