Hi, Today I have been auto-updated to a version of LogMeIn Pro that now renders the application unusable. On reading the minimum system requirements it states OSX 10.12. I am maxed out on this machine at 10.11, so there is the reason. Is there any way of taking a backwards step to a legacy version? I would have liked to ask this via the trouble ticket process but that appears to be broken. Any pointers are gratefully received. Many Thanks Dave

You must provide legacy version of the client app. I have over 30 employees that as of today will begin working from home due to coronavirus. Mac laptops were located overnight and all are Mac OS 10.11

Same issue for me.Logmein Client Version: 4.1.7343 (4.1.0.7343) keeps crashing (SIG ABORT)because of my Mac being at 10.11.6 ...Can't use it anymore ... :( Crashed Thread: 0 TLMIApplicationMain Dispatch queue: com.apple.main-threadException Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYApplication Specific Information:abort() calledapplication requires at least OS X version 10.12.0 (10.12), but is being run on 10.11.6 ( 10.11.6/15G22010), and so is exiting

I am having the same problem and am hoping someone has figured out a way around this. I have used this for years to do remote work and now we need it more then ever.

SAME! Please share the last version so we can downgrade.

Legacy Versions for OSX | GoTo Community

15 Replies

Replies have been turned off for this discussion

AlexJones
New Contributor
5 years ago
Here are the specs of what we were doing and seeing. Maybe it will help someone else with this aggravating situation. I find it unfathomable that legacy software can't be made available. Some engineer or tech certainly would have it, just not sharing it. I tried a couple of times and ran into a very polite stone wall.

Host Computer being accessed
Alex’s MacPro OS 10.11.6
Logmein Host v4.1.0.10893
Logmein Client 4.1.5267

Client Computer accessing the above
Mac OS 10.12.6
Logmein Client 4.1.7585 Plugin 1.0.2643

Error Message: You can’t use this version of the app “LogMein Client” with this verson of MacOS
requires 10.13 or later
AshC
Retired GoTo Contributor
5 years ago
I'm sorry, while we do not offer older builds for download normally, Customer Support can help confirm that your older Mac OS is set to not-upgrade once LMI is set up there.
AlexJones
New Contributor
5 years ago
After being a client since 2014, I have have had to move on from this product due to the inability to go back to the previous version of Client. I will no longer be a customer sad to say. After several conversations with support which was quite good, there seems to be no way forward. I have searched the internet for downloads of the older software to no avail. Sad to see it go, but I suspect there are many in the same boat. Having older versions of software is normal for most companies.
thoughtshop
Visitor
6 years ago
Is it possible to get a legacy .dmg for Yosemite? I have clients who need to be remoted in but due their hardware limitations they're unable to use the current version of Logmein as well.
Mom2boys
New Member
6 years ago
I am having the same problem and am hoping someone has figured out a way around this. I have used this for years to do remote work and now we need it more then ever.
IT-CW
Active Contributor
6 years ago
I have the same issue. Need to continue to use OSX 10.11 until later this year, for client app compat reasons.
AshC
Retired GoTo Contributor
6 years ago
Hey folks, your older OS should be set for a do-not-upgrade flag. We will try to investigate why this is failing for some users.
tors10
New Member
6 years ago
Same here.
I have replaced my old Mac with an iPad pro, but ipad support is not ideal either (struggling with copy/paste short cuts and copying images,...). Therefore I tried my old Mac again but...
sstone
New Member
6 years ago
I need log me in client for El Capitan!!!
bm1
Visitor
6 years ago
Same scenario for me. Gonna need this. Ya gotta do it.