Forum Discussion

Active Contributor

8 months ago

Log Me In will not install

Computer ran LogMeIn before but, no longer working. Did multiple reinstall attempts and errors that come up are:

"Windows Requires a digitally signed driver"

Driver: Logmein RFS Drivemap Driver

Driver: Logmein Kernel Information Provider

GlennD
8 months ago
Sean17 Can you please check if this update is installed? https://catalog.update.microsoft.com/search.aspx?q=4474419

We have identified an issue with the Kernel Information Provider Driver specifically, and we are working on a fix for it. I will contact you directly when we have a new build that you can test.

GlennD
GoTo Manager
8 months ago
Hi Sean17, welcome to the community.

Can you provide some more details about the computer, what version of Windows does it run?
- Sean17
  Active Contributor
  8 months ago
  WS7 - Windows Embedded Standard.
  Worked fine for many years and now will not reinstall.
  - GlennD
    GoTo Manager
    8 months ago
    Sean17 Can you please check if this update is installed? https://catalog.update.microsoft.com/search.aspx?q=4474419
    
    We have identified an issue with the Kernel Information Provider Driver specifically, and we are working on a fix for it. I will contact you directly when we have a new build that you can test.