Just did an update to Logmein Client and now getting "Your session may have timed out or you are offline. Please try again later". Tried uninstalling and reinstalling - still the same issue. New - Version 1.3.3795 I can connect to computers just fine. I just cannot get in to the properties of any computer to see notes, computer names etc. This information is vital.....please fix asap!

I called support about this and was told that it was a knoen problem and NO Fix will be coming out ! So it looks like to me a reduction in features without a cost reduction !

I just got off the phone with a support rep. He said that they are aware of the issue and that they WILL be coming out with another update to fix this issue but he does not know when that will be happening. I asked if they can send me the version just prior to this update and he said he did not have access to the prior version. Put me on hold and asked around and nobody else in support has it either. He said he believes a new update will be coming out really soon though.

If they don't have it fixed by then I'll be surprised. One thing each of us can do is to become the squeaky wheel. Call back every day to ask if they have a fix for the problem yet or if they can send a prior version of the LogMeIn client when the feature worked. (and if they do send you a prior version, send it to me too). I know this becomes a bit of a pain for us as it wastes our time, but it can be rather affective as it puts heat on the support reps who can then put heat on the developers to fix it. They want it fixed just so we stop bugging them.

Thanks for the update. Fingers crossed this gets straighten out quickly. What an huge waste of time!

Just wanted to say that I have the same problem with the logmein client, same version. I can connect to computers fine, but if I try to see computer info for any computer, it says "Your session may have timed out or you are offline. Please try again later." I've closed the client and re-opened, rebooted, etc. It is just a problem with this new version. I use this all the time to view notes and computer name, IP address and stuff. I wish I hadn't updated LogMeIn client to the latest version as it worked before I updated. Any way to download that previous version so I can uninstall this version and go back? Either that or put out another update to fix it.

Logmein Client Computer Properties not working Version 1.3.3795

deener
Active Contributor
7 years ago
I called support about this and was told that it was a knoen problem and NO Fix will be coming out ! So it looks like to me a reduction in features without a cost reduction !
- StacyD
  Active Contributor
  7 years ago
  Well this is good to know because it is time to renew our contract. I will be bringing this up to our sales rep. If they arent going to provide a solution, I want a very nice discount. This is such a huge inconvenience to our staff.
  
  I remember the early years of LMI - you know when they actually cared about customer experience.
  - deener
    Active Contributor
    7 years ago
    Yes, after she told me that I had her stop my auto-renew ! Yes I do remember when it mattered, too bad.
smarttech
Active Contributor
7 years ago
Just wanted to say that I have the same problem with the logmein client, same version.

I can connect to computers fine, but if I try to see computer info for any computer, it says "Your session may have timed out or you are offline. Please try again later." I've closed the client and re-opened, rebooted, etc. It is just a problem with this new version.

I use this all the time to view notes and computer name, IP address and stuff. I wish I hadn't updated LogMeIn client to the latest version as it worked before I updated. Any way to download that previous version so I can uninstall this version and go back? Either that or put out another update to fix it.
tcp1
Active Contributor
7 years ago
Ditto.
deener
Active Contributor
7 years ago
... 1 week and counting , and still NO FIX !
- rolando
  Active Contributor
  7 years ago
  It appear problem is fixed, but no notification or email or contact from support. No client update needed so apparently issue was somewhere else.
  
  Customer communication on status of problems is key.
  
  Disappointed.
  
  RPM
  - StacyD
    Active Contributor
    7 years ago
    It appears to be working for me now as well. Thank you for the update!

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Logmein Client Computer Properties not working Version 1.3.3795

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