Logmein Client Computer Properties not working Version 1.3.3795

Yea, I have nothing better to do !!!  Sound like a plan .

Thanks for the update. Fingers crossed this gets straighten out quickly. What an huge waste of time!

If they don't have it fixed by then I'll be surprised. One thing each of us can do is to become the squeaky wheel. Call back every day to ask if they have a fix for the problem yet or if they can send a prior version of the LogMeIn client when the feature worked. (and if they do send you a prior version, send it to me too).

I know this becomes a bit of a pain for us as it wastes our time, but it can be rather affective as it puts heat on the support reps who can then put heat on the developers to fix it. They want it fixed just so we stop bugging them. 

I hope you are correct because I've used LMI for some time and find it very useful.  There may have been a communication problem because English was not her first language and she may have confused her conjunctions.  My subscription expires 5/14/18 i will give them till than, but i do hope your right !

That wouldn't really make sense. I'm thinking that they obviously would fix it. It was working before, so they can obviously make it work again. I don't what the most recent update "fixed", but I am thinking it won't be too hard for them to go back in and re-fix whatever code stopped the info area from opening correctly.

I go through this all the time with support reps. It all comes down to who you talk to. I sometimes call support 3 or 4 times until I am able to talk to someone that can actually help. If they were not planning on ever having that feature ever work again, they would have removed the Computer Info button entirely. I believe they'll fix it in the next update. But once it is working again, I will probably ignore future updates for a while as long as it keeps working.

Well than I guess who has the right info.  My bet will be that I do from a support tech who was honest and didn;t get the word not to say what she told me !!!

I just got off the phone with a support rep. He said that they are aware of the issue and that they WILL be coming out with another update to fix this issue but he does not know when that will be happening. 

I asked if they can send me the version just prior to this update and he said he did not have access to the prior version. Put me on hold and asked around and nobody else in support has it either. He said he believes a new update will be coming out really soon though.

Yes, after she told me that I had her stop my auto-renew ! Yes I do remember when it mattered, too bad.

Well this is good to know because it is time to renew our contract. I will be bringing this up to our sales rep. If they arent going to provide a solution, I want a very nice discount. This is such a huge inconvenience to our staff.

I remember the early years of LMI - you know when they actually cared about customer experience.

I called support about this and was told that it was a knoen problem and NO Fix will be coming out !  So it looks like to me a reduction in features without a cost reduction !