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audiovisual's avatar
audiovisual
Active Contributor
5 years ago

Re: Logmein Pro Client compatibility with Apple Silicon M1 Macs and/or Rosetta

Having an issue when logging into a remote M1 Mac Mini.  If the Mac mini has gone to sleep/has the display off, the remote keyboard and mouse will not wake it up. When I connect to this machine, all that I see on the remote side is a black screen, even tho it is actually connected to the computer.

 

It takes someone physically moving the local keyboard/mouse in order to make the screen come on and then it can be operated remotely. 

 

I have tried updating software, and also checked all of the security and accessibility options on the Mac side and all seems to be the same as other intel based machines.  I have another Intel based Mac Mini on the same network/Mac software version and it works perfectly. 

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  • Macsterguy's avatar
    Macsterguy
    Active Contributor
    4 years ago

    This solution simply does not work for the M1 Mac. If the host screen / display is set to turn off (go black) in system preferences than LogMeIn (Central) does not take the Host Mac display out of this dark mode. Even though you are connected, all you see is a black screen. The Mac responds to the login BUT the Display does not...

  • livinginfaith's avatar
    livinginfaith
    Active Contributor
    4 years ago
    This worked for me. Both host and client MacBook Air M1 running Big Sur. Saved me asking my client to keep rebooting his laptop (which also works - for a time). He thinks I'm magic...but I know you are!
  • Tzadkiel7's avatar
    Tzadkiel7
    New Contributor
    4 years ago

    It is "caffeinate" not caffeinated.  Stupid spellcheck 🙂

  • Tzadkiel7's avatar
    Tzadkiel7
    New Contributor
    4 years ago

    I had this same problem as well with an M1 Mac mini.  LogMeIn support said they are working on M1 compatibility.  I was able to figure out a workaround that does not require physical access to the machine and it works great for me.

     

    From the LogMeIn Client, try to login to the machine and you will see that black screen.  Then go back to the client and launch the terminal - you should get a terminal prompt if the machine is up.  In the terminal, type "caffeinate -u -t 2" and press enter.  You should now have video.

     

    Apparently this works because caffeinate with these arguments tells the M1 Mac that there is a user present at the computer, so it turns on the video.

     

    Jason

     

    (post edited to correct typo)

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    5 years ago

    audiovisual   I'm afraid we do not yet have support for M1 processors, though this may change in the future.