Forum Discussion

Yogesh63's avatar
Yogesh63
New Member
12 months ago

Additional fields for the Command Center

Hi 

 

In command center we can see Technician Name, Wait, first chat, Handling, Wrap Status, Name of Customer, Channel & Session Id.

 we would like to add Customer contact number, Session Start time and End time also. 

Contact Center Features
  • KateG's avatar
    KateG
    GoTo Moderator
    12 months ago

    Hi Yogesh63 welcome to the GoTo Community. 


    Thanks for sharing this need, it will be shared with the team.