Forum Discussion

Malyap's avatar
Malyap
New Contributor
3 years ago

Applet is not working

When I download and run the Support-LogMeInRescue file it is stuck on the connecting...., nothing happens. There is no third-party firewall on the laptop(only the window defender that is turned OFF) and the system is up to date. 

 

 

 

 

Problem
  • Nandish's avatar
    Nandish
    New Contributor
    2 years ago
    Hey, even I am facing the same issue my applet is stuck on connecting to a technician but never gets connected. Did u find the solution?
    • KateG's avatar
      KateG
      GoTo Moderator
      2 years ago

      Hi Nandish welcome to the GoTo Community. 

       

      To rule out that you aren't being blocked, have you tried a different network connection? 

      • Nandish's avatar
        Nandish
        New Contributor
        2 years ago
        When I try it in my laptop with the same network connection it works, but when I try it in my pc the chatbox appears and shows "connecting" but never connects.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Malyap  You may still have a local network problem there.  Are you able to test any other devices or network connections? 

    • Malyap's avatar
      Malyap
      New Contributor
      3 years ago

      There is no network issue at my end. It is working fine on another laptop with the same internet connection. I don't know why it is not working on that laptop. There is no restriction on my laptop(I bought it newly).