Forum Discussion

New Contributor

7 years ago

Unattended access and windows updates

After Installing update 1809 fron Microsoft the logmein console does not start anymore

sv5
7 years ago
Hello sbouchard!

I think you should uninstall the Tech Console and reinstall it from our Beta site. Because the current Live version of the Technician Console will crash before it has a chance to install the update.

How to uninstall the Rescue TC from the browsers

Retired GoTo Contributor

sbouchard Have you already tried a full re-install of the Rescue software?

New Contributor

7 years ago

Yes without luck. Uninstall and re-install.

AshC
Retired GoTo Contributor
7 years ago
sbouchard Do you see any error messages?

Was this PC upgraded to Windows 10 from an older OS?
- sbouchard
  New Contributor
  7 years ago
  No
  It is Windows 10 Version 1803 to Version 1809. There is a crash report was sent to LogMein
  - AshC
    Retired GoTo Contributor
    7 years ago
    sbouchard We have filed a ticket for this problem to be reviewed in full.
    
    In the meantime, you should be able to download the Beta version of the Technician Console from http://beta.logmeinrescue.com/ as a temporary solution.