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alejandromachad's avatar
alejandromachad
Active Contributor
3 years ago
Status:
Reviewed by moderator

Agent Screen Recording

Agent screen recording would be very useful in the QA of agents. This allows not only to hear a call through a recording, but also have a visual of what the agent did during that call.

Contact Center Features

1 Comment

  • KateG's avatar
    KateG
    GoTo Manager
    3 years ago
    Status changed:
    Reviewed by moderator
    to
    Reviewed by moderator

    thanks for your idea. We will share this with the team.