RCBC_Eric's avatar
RCBC_Eric
New Member
9 months ago
Status:
Reviewed by moderator

Allow us to select which audio device the Web Chat Alert uses

Can I ask a follow-up question about these chat notifications?  We receive the message tone but there doesn't seem to be a way to pick which audio device.  I talked to support and they confirmed there is no option.   For us it usually comes through our headsets but we would prefer the computer speaker all the time.  Is there a plan to add this option or a way to ask for it?

  • It seems like the Speaker setting (Audio / Input & Output / Speaker) will modify which audio device the Web Chat Alert comes on.  That doesn't make too much sense; it would make more sense if it were controlled by the Ringer instead or if it had its own setting.