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nshammasi's avatar
nshammasi
Active Contributor
2 years ago
Status:
Accepted

Contact Center Analytics Agent Performance Agent Availability Pause Status

Hello there, 

 

In the Contact Center Analytics, under the Agent Performance tab where you can view the Agent's Availability, it would be really helpful if we can view which Pause Status the Agent set when they paused their Call Queue. 

Currently, you can only see availably and pause which isn't helpful without knowing why the Agent paused their Queue. 

 

Thank you,

 

Contact Center Features

3 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago
    Status changed:
    Investigating
    to
    Accepted

    This feature is on the roadmap this year. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago
    Status changed:
    Investigating
    to
    Investigating
  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Investigating

    Hi nshammasi, thank you for the feedback! This is something we have heard from other customers as well, and it is planned for a future update. We will update the status of this idea when it is added.