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The permission sets for goto connect seem very broad between the Roles, and then the Call Center "Agent/Supervisor/Admin"
It would be very helpful to delegate the management of a dialplan to the supervisor of that dialplan without having to give them admin rights to the entire system, as the permissions when creating a "role" don't appear to allow for this. The dial plan although not "technically" part of the contact center, is also definitely part of the contact center but falls outside the purview of a supervisors administrative abilities.
It would also be very helpful if I could give someone access to analytics without seemingly allowing them to run reports for every call queue/user even those outside their respective teams.
In my opinion, there needs to be more ability for rights delegation and permission granularity. There are a few cases where roles can be used to, for example, allow access to call recordings, but then other places where if I want a call center supervisor to be able to control their dialplan its either "they're a full admin or they're not" and there's no in-between.
2 Comments
- Promptly61707 months agoActive Contributor
What, in your opinion, is the best way to advocate for this? I am not happy with being the only vote on a 2-year old post. Should I start a discussion regarding it?
- GlennD7 months agoGoTo ManagerStatus changed:NewtoDeclined
Please Vote for this existing Community Idea: Add more granular permission levels | GoTo Community