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SBrown42's avatar
SBrown42
Contributor
3 years ago
Status:
Investigating

Refresh Device List

With GoToAssist there was an option to refresh the list to update the connection status of the devices, this is lacking on GoToResolve.

 

We have had situations where support staff are waiting for a machine to become available as the status shows as 'In Session' when the session had actually ended almost an hour earlier.

 

Can we have a Refresh option back in the software please?

Remote Support

3 Comments

  • KBYoung's avatar
    KBYoung
    New Member
    3 years ago

    Yes, not having a viable method for refreshing the connection is a real show stopper. Has there been any progress with regard to this important issue? 

  • RJackowski's avatar
    RJackowski
    Active Contributor
    3 years ago

    A sync button would be more bennifical I believe as auto refresh does not always refresh when wee need it to or if there is a glith preventing it from auto refreshing. It would be nice to have teh instant control of refresh.

     

    Thank you,

  • GoTo_Robi's avatar
    GoTo_Robi
    GoTo Contributor
    3 years ago
    Status changed:
    New
    to
    Investigating

    Hi,

    GTRe device list is auto-refreshed. We are experiencing sync issues and fix is on the way.

    Besides that we are considering a sync button if we still experience auto-refresh issues.

    Thanks for your understanding.

    Br,
    Robi