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timboslice's avatar
timboslice
Active Contributor
3 years ago
Status:
Reviewed by moderator

Ability to use a DTMF character other than * to escape a queue or IVR

This would be immensely helpful for businesses or enterprises that are moving over to the GoTo Connect platform and are migrating pre-existing audio recordings from their old PBX or contact center installation. We have a lot of recordings that refer to a different escape character, especially with regard to languages other than English.  

1 Comment

  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago
    Status changed:
    New
    to
    Reviewed by moderator