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timboslice
3 years agoActive Contributor
Status:
Reviewed by moderator
Ability to use a DTMF character other than * to escape a queue or IVR
This would be immensely helpful for businesses or enterprises that are moving over to the GoTo Connect platform and are migrating pre-existing audio recordings from their old PBX or contact center installation. We have a lot of recordings that refer to a different escape character, especially with regard to languages other than English.
1 Comment
- KateG2 years agoGoTo ManagerStatus changed:NewtoReviewed by moderator