Staff is not able to receive calls from their headset when using the softphone. This limits their ability to perform tasks away from their monitor in order to accept or make a call. I understand se...
It is excellent that GoTo has reviewed all the headset posts on here, but there needs to be a serious solution ASAP!!!!
This feature is critical to our day-to-day operations, and I am not sure how much longer we can continue with just having this reviewed. Instead of developing a new softphone experience, you work with a headset manufacturer like Yealink to get a fully functioning softphone. The gimmicky softphone experience may be nice, but it is not people's most crucial issue with the softphone.