KathyAtROI's avatar
KathyAtROI
Active Contributor
2 years ago
Status:
Reviewed by moderator

Add weekly call routing schedule for phone numbers (on Call) and/or dial plans

Please add the ability to schedule phone number and/or dial plan routing based on a schedule. This could be a round robin schedule or a begin date schedule. We manually change the On  Call number routing weekly. We have a schedule to identify who takes calls from the on call phone number and the rotation is weekly. The schedule is round robin with some exceptions to the schedule for Holiday coverage. For simplicity, it might be easiest to enter the weekly schedule. Not so sure an end date would be required. The previously scheduled route would end when the next schedule date/time starts. We also use dial plans for each user that participates in the on call schedule. Not sure how simple or difficult it would be to modify the user called in the dial plan or attach the schedule to the dial plan as opposed to the phone route. Either way works for us as long as a schedule can be identified and it changes the phone routing on a weekly/start date basis per the identified schedule.

7 Comments

  • KateG's avatar
    KateG
    GoTo Manager
    2 days ago

    KathyAtROI​

    Thank you for your feedback and for sharing your use case with us. I appreciate you taking the time to provide this insight—it helps us better understand your needs. I’ll leave this idea open for now and will make sure to provide any updates I receive from the team. If you have any additional details or suggestions, please feel free to share!

  • KateG's avatar
    KateG
    GoTo Manager
    2 days ago
    Status changed:
    Delivered
    to
    Reviewed by moderator
  • ROIITSupport's avatar
    ROIITSupport
    New Member
    2 days ago

    Hi KateG​,

    What you propose will not work. When someone here at ROI is on call, they are on call for 7 consecutive days. That's how it was with my previous employer too. I have never heard of a daily on call rotation ever!

  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago

    This is available by creating a cascading Dial plan and changing the destination for each day. 

     

  • KateG's avatar
    KateG
    GoTo Manager
    3 days ago
    Status changed:
    Investigating
    to
    Delivered