GlassActive Contributor10 months agoStatus: Reviewed by moderatorAgent Accessibility On the agent dashboard, PLEASE remove the ability for agents to click on the queues and see all other agents names and what the are currently doing(on call, wrap up, or pause) This should ONLY be vis...Show More
GlennDGoTo Manager10 months agoGlass The ability to make this an optional setting has been added as an enhancement request to the teams list.
