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Hey guys,
Hopefully you can create a new report for us. Our call center manager really needs a report that shows how our agents log their time when in a pause reason. Specifically, we need a report that shows us how much time our agents spend in a pause reason. We checked out the "Availability and pause time by agent" section in the Agent Performance report but it doesn't breakdown the pause time by reason. It lumps it all together as time paused.
2 Comments
- Status changed:InvestigatingtoAccepted
- Status changed:NewtoInvestigating
Hi @pvanailman,
The team is aware of the need for this feature and will release updates next year. We will update the community as they are available.
You may want to follow this thread and vote.
